Privacy Policy

1. Introduction

HerbalPlus ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you place an order or contact us.
• Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
• Financial Data: Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the site. We store only very limited, if any, financial data. All financial information is stored by our payment processor, Stripe.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Process and fulfill your orders.
• Send you order confirmations and updates.
• Respond to your customer service requests.
• Improve our website and product offerings.
• Send you marketing communications, with your consent.
• Prevent fraudulent transactions and monitor against theft.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information is not sold and has never been sold. We may share your data:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data analysis, email delivery, hosting services, and customer service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, or acquisition of all or a portion of our business.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking technologies on the site to help customize the site and improve your experience. When you access our site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the site.

6. Third-Party Websites

The site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the site, any information you provide to these third parties is not covered by this Privacy Policy.

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

8. Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct any information you believe is inaccurate.
• Right to Erasure: You can request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data.
• Right to Object to Processing: You can object to our processing of your personal data.
• Right to Data Portability: You can request that we transfer the data we have collected to another organization.

To exercise any of these rights, please contact us at info@herbalplus.co.uk. We will respond to your request within 30 days.

9. Children's Privacy

Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

HerbalPlus
info@herbalplus.co.uk
+39 691122894